Use this page to check the status of the BaseStone system.
If you have any further queries, contact us at
email@example.com or on +44 (0) 20 3290 6967
Current Status: BaseStone up and running as normal!
10/01/18 Temporary Connectivity Issues - RESOLVED Update: 11/01/18 10:15 UTC Some users may have experienced problems logging in and with BaseStone working intermittently this morning. We believe this is related to yesterday's issues and hopefully have resolved them now. Apologies for any inconvenience this has caused.
Update: 10/01/18 12:07 UTC For approximately 45 minutes from 1010 UTC today 10th Jan there was a temporary problem connecting to the BaseStone session management service. This resulted in some errors being reported as user authentication validation was temporarily offline. In addition some users will have seen the internet error message as our test endpoint was also checking this service.
04/01/18 Performance Issues - RESOLVED Update: 05/01/18 13:00 UTC Issues are resolved and performance is returned to normal 🙂 Thanks for your patience
Update: 05/01/18 09:50 UTC We apologise for the continued performance issues with BaseStone today. Our developers have isolated the problem and have made some progress toward a solution. We will provide additional updates today at 2pm and 5pm if a solution has not been rolled out by then. Once again we apologise for the inconvenience. If you need more details please do not hesitate to contact us.
Update: 04/01/18 18:05 UTC
We are aware of performance issues impacting the web application since 0830 UTC this morning, peaking at around 1100 UTC. We are very sorry for any inconvenience using the BaseStone web application. We are working to get to the root of the issue and fix it. We will update this page with more information as we have it. Please accept our apology.